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October 14, 2009

Why Thought Leadership Is Your Most Valuable Asset

Thought Leadership

As a B2B marketer, thought leadership is one of the most valuable assets your brand — or you — can attain.

In down economies, prospects conduct even more research leading up to the purchase. This means B2B marketing professionals must help educate prospects in the early stages of the buying cycle; doing this well can help frame their buying process and establish your brand as a trusted advisor that understands their problems and knows how to solve them. Therefore it's more vital than ever for your organization to be viewed as an industry leader and trusted resource for all key stakeholders: customers, media, analysts, investors and everyone in between.

Unfortunately thought leadership is not as easily quantifiable as other demand generation metrics like revenue, sales or leads. And investing in reputation building may not produce the same short-term, immediate effects of efforts such email marketing campaigns. But cultivating thought leadership can have a significant long-term payoff, as in time it elevates your brand at scale.

What are the qualities that define thought leaders? Thought leaders:

  • Develop relationships with customers, prospects and others by engaging them in non-sales, industry-relevant conversations.
  • Become the go-to source for research, insight and interpretation of the latest news and trends.
  • Gain trust among prospective customers so that when the time finally comes to purchase, customers turn to the thought leader organization.

Try incorporating some of these ideas in your B2B marketing efforts to build your organization's reputation:

  1. Provide original research. Conduct a poll on your website, send out a survey to customers or perform a more in-depth study with the help of a third party. Whatever type of research you conduct, this information can be especially useful for media and industry analysts. And the more often your research is picked up by these sources, the more likely prospects will view you as a trusted source.
  2. Use your company blog to provide insight. Every company is now a media company. And while networks like Twitter are all the buzz, the most flexible and ultimately valuable publishing tool remains a blog. For your blog to succeed at positioning your brand as a thought leader, you need to go beyond simply reporting and reacting. Include insightful commentary and analysis on industry trends, and start threads of original ideas. This will position you as a leader as opposed to a follower.
  3. Be a solution for specific problems. If your finger is on the pulse of your industry, you'll understand clearly what the pain points are for prospects. Taking the time to articulate solutions to timely problems will position you as a trusted source. When you are able to solve specific problems that people in your industry are actively seeking solutions for, you'll be positioned well ahead of competitors.
  4. Join the speaking circuit. From keynote speeches to panel discussions to breakout sessions, opportunities abound to provide insight for potential customers at industry events. Research the types of conferences, meetings and conventions that you prospects are likely to attend, and develop relationships with event organizers.

If you still aren't sold on the value of cultivating thought leadership, consider the indirect result of these measures. Done well, reputation-building efforts can:

  • Provide you with additional quality inbound links to your website
  • Increase higher-quality referral traffic
  • Elevate your brand to become referential

Plus, the more optimized content you produce in the form of whitepapers, blog posts and webinars, the higher your search rankings. What's not to like about that?

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Comments

Melissa Paulik

Jon,

This is so true, especially if expertise is part of your "product" offering. We're long past the days when you can simply say "we're thought leaders in our industry." You better be able to demonstrate it even if it means giving away some of your expertise for free.


Melissa Paulik

Jonathan Inman

Jon, first off, GREAT NAME! Thanks for the B2B Marketing tips. We do well at some of these and have room to grow in others. Lots of focus right now on gaining ground on the competition while the economy is down.

Jep Castelein (LeadSloth)

Jon, you make a great case for thought leadership. You mention it's not easily quantifiable, which is true if you compare it to an AdWords campaign or buying lists. However, if you keep track of where people first heard about your company, you will definitely see people who started reading your blog or saw you speak somewhere before they actually became a prospect. For my own organization I clearly see the ROI of thought leadership by keeping track of this.

Tim Prizeman

Some good points here. However, there are a few points when comparing the investment in good thought leadership, compared to other (complimentary) lead generation spends. For instance, does spending on advertising, direct mail, PPC, etc help you:
1 - better understand your client?

2 - better understand trends affecting your clients?

3 - give you invaluable insights about how you can develop new products/services to help clients face emerging trends facing their business.

Generally thought leadership, if done properly, should be seen as much as R&D - and that will certainly help with the metrics since you can, ultimately link new offerings to it.

Tim Prizeman
www.kelsopr.com

Jeff Ogden

This is an excellent post, Jon. Thought leadership is a great way to attract prospective buyers, but as you say, it does not move the revenue needle in the short term.

Speaking and original research are great ways to differentiate yourself as well.

Jeff Ogden, President
Find New Customers
http://www.findnewcustomers.net

Michael Smith

In 2005 I founded www.enterpriseleadership.org a thought leadership property for CIO's. It was sponsored by BMC. The results of this endeavor were difficult to measure back then. Today it is a very valuable property to BMC. Thought leadership takes time to establish...patience is critical to success. Sometimes leaders do not have this patience and they miss out on high value inexpensive online strategies.

Craig Badings

Jon, my view is that thought leadership is very measurable. It should underpin relationship building with an identified audience as a primary objective. If activated properly, the result is that your thought leadership campaign wil lead to trust, word of mouth and qualified leads, ultimately resulting in sales.
Unfortunately Michael is right when he says that thought leadership takes time and many leaders do not have the patience.



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